caregivers
injured patient
arc
ARC logo

a service uniting the invisible relationships of caregiving

TOOLS & SKILLSETS

Qualitative & Quantitative Research

Data Affinitization

Building Frameworks

Creating Personas

Journey & Empathy Maps

Stakeholder & Ecosystem Maps

Data Visualization

ROLES

Design Researcher

Service Designer

Visual Designer

TIMEFRAME

10 Weeks

SCADPro Future Health

Savannah, GA

OBJECTIVE

Our team was tasked with finding insights and solutions for ways we could implement remote patient monitoring systems (RPMS) into different sectors of the healthcare industry.

PROBLEM STATEMENT

Patients want

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Better Communication

"I want less fragmentation between my healthcare providers and to be spoken to in terms I understand"

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Greater Access

"I want resources available to me that will aid in my recovery"

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Personalized Care

"I want treatment plans more personalized to my needs"

How might we improve the in-home engagement experience enabled by active and passive data collection for at risk patients over 45?

WHO WE WORKED WITH

Through the SCADpro alliance we were able to bring together a diverse group of stakeholders from the health-care industry. We had the opportunity to facilitate hands-on collaboration with people who rarely communicate this deeply about their consumer market's needs.

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THE SOLUTION

Arc eases the worry of patients by providing quality care, personal touches, and a healthy and safe recovery. Our multiple-caregiver platform integrates task-delegation services and AI technology with the quality of patient-centric personalized care to reduce patient complications and readmission post-procedure.

Arc
WHY IT MATTERS

Everyone has experience with the healthcare system at some point in their life. I've grown up around the healthcare sector and I've seen many of the pain points that patients experience. The healthcare space is incredibly complex, which makes it easy for patients to get lost along the way.  I have a huge amount of passion for understanding patient needs and making their experience better. Healthcare is hard enough, so if I can help make one part -even a small part- easier for patients, providers, or payers, then I know I've helped make an impact for the better.

MY RESPONSIBILITIES

Our team consisted of students from multiple disciplines including Service Design, UX Design, Industrial Design, Illustration, and Advertising. While we all contributed to the research, ideation, and visual design, as the Service Designer and Researcher I was mainly responsible for facilitating research and building out the features and market placement of the solution.

Research

Creating interview guides, conducting interviews with stakeholders and medical professionals, secondary research, persona development, facilitation of data analysis, and identifying key insights for ideation and concept development.

Ideation

Translate key research insights into concepts, prioritize important features, and prepare user scenarios.