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Brochure handed to employees during pop
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DESIGN RESEARCH:

DIABETES WELLNESS

IBM, AUSTIN, TX

ROLE: DESIGN RESEARCHER

Some details of this project are under a non-disclosure agreement. If you'd like to hear more feel free to contact me at oliviagamadanis@gmail.com, I'd love to share more about my experience!

 

THE PROBLEM

Over 65 million Indian citizens have diabetes, and that number is expected to reach 125 million by 2030. With only 1 doctor for every 1,674 patients, healthcare isn't the easiest to access for many citizens, and many aren't even aware that they have the disease of what it affects it will have on their health later on.  

MY ROLE

Research was a major part of this project since our team began with little internal knowledge of the culture and the disease. As design researcher, I planned out the primary and secondary research, scheduled and conducted interviews, and helped guide our team through the process of synthesizing the data and how to apply it to create our solution. 

KEY INSIGHTS

Patients need support. When they're diagnosed with a condition that is life-changing, like diabetes,  they just want someone to care for them, empathize with them, and be able to give them more than just the facts. Provider-patient interaction is one of the most important factors to consider with nearly any healthcare project. How can we better connect patients with their doctors, and do it in a way that they understand? How do we form a support system so that they don't feel so alone on this journey?

TOOLS & SKILLSETS

Qualitative Research

Affinitization

Building Frameworks

Personas

Empathy Maps

Journey Maps

Stakeholder Map

Ecosystem Map

UX & UI Design

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© 2020 Olivia Gamadanis